Frequently Asked Questions

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Shop

  • Oops, sorry about that! Please reach out to us at shop@curlworks.net and we'll sort you out.

  • Our processing time is about 1-3 business days (excluding holidays & weekends.)

  • Sorry! We're unable to offer local pickup.

  • Due to our fast processing times, we are unable to accept order cancellations. Typically by the time I see your email, your order has already shipped.


  • We accept returns, and exchanges, except in the case of custom merchandise.

    To initiate a return or exchange, please contact us within 7 days of delivery and ship item back within 14 days of delivery. Customer is responsible for all shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. If you'd like to return your item, you will be refunded for the item's cost, minus any shipping fees.

  • Yes! You can learn about our wholesale process here.

  • We design all of our items in Minneapolis, Minnesota. We do our best to find local manufacturers when we can, and outsource to manufacturers overseas for certain items that we aren’t able to manufacture domestically. We choose our manufacturers thoughtfully to help ensure that workers are treated fairly and that our goods are made safely and ethically.

    Our kigurumi, plush animals, plush accessories, Mystery Slugs and buttons are handmade by us in-house in collaboration with our two remote sewing assistants in the USA.

    Our risograph prints are printed by Back of Beyond Press (our studio neighbor!) in Minneapolis, MN.

    Our stickers are printed in Portland, Oregon by Sticker Ninja.

    Our shirts, sweaters and hoodies are screen-printed in Florida.

    Our keychains, enamel pins, lanyards, hats, socks, log bags, reusable totes, and washi tapes are manufactured in China.

    Our embroidered patches are manufactured in Taiwan.

Custom Sewing Work & Kigurumi

  • 18 years or older.

  • Yes! We require a 30% non-refundable deposit for all custom work, and the rest we can discuss the rest.

  • Kigurumi (‘kigus’) are baggy hooded animal pajamas, and originate from Japan. They're especially popular with our pals from the Furry fandom who commission custom kigus of their characters. All of our kigus are handmade-to-order and one-of-a-kind.

  • We hand make our kigus on a made-to-order basis. We open periodically, so keep an eye on our social media or join our mailing list to be notified about openings. We currently operate on an offer-based commission system, average prices for our custom kigurumi are available here.

  • No, sorry!

  • No, we use faux fur.